Legal

Privacy Policy

How Premier Service Pros handles the information you give us.

Effective August 14, 2026

What we collect

When you call, text or submit a form we collect what you give us: your name, phone number, email address if you provide one, the service address, and the details of the job. If you call, we may keep a note of the conversation so the person who arrives already knows the situation.

We do not ask for and do not want payment card details over the phone or by email.

How we use it

To answer your enquiry, quote and schedule the work, carry it out, invoice for it, and follow up on it afterwards. Where a job requires a permit or inspection, the information necessary for that is shared with the relevant authority.

We do not sell your information, and we do not share it with third parties for their own marketing.

Cookies and browser storage

This site stores one thing in your browser: how you found us. If you arrive from an ad, an email, or a link carrying a utm_source tag, we save that source value in your browser’s local storage for up to 90 days and attach it to a form you send us, so we can tell which advertising actually reaches customers. That is first-party measurement for our own business only.

We do not use advertising cookies, analytics cookies, ad pixels, or third-party trackers. We do not build advertising profiles, and nothing on this site follows you across other websites. The site works normally whether or not you accept.

The first time you visit, a notice at the bottom of the page asks whether that is okay. Choosing Decline deletes the stored source value and stops us recording it, and your choice is remembered in your browser. Change it any time from the Cookie choices link in the footer. If your browser sends a Global Privacy Control or Do Not Track signal, we treat it as a decline without asking.

How long we keep it

Job records are kept as long as we need them for warranty, tax and legal purposes. Enquiries that do not become jobs are cleared out periodically.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, by calling the number below. We will do it unless we are legally required to keep a record — for example, an inspected electrical job.

To turn off the source measurement described above, use the Cookie choices link in the footer.

Children

This site is not directed at children under 13 and we do not knowingly collect information from them.

SMS / Text Messaging and Your Consent

How you opt in. You consent to receive text messages from Premier Service Pros when you give us your mobile number and ask us to contact you — for example by submitting a request form on this website, by ticking a text-message consent box where one is provided, or by texting us first at (253) 378-4331. Consent to receive text messages is not a condition of purchasing any goods or services.

What we send. Messages relate to the service you asked us about: replies to your questions, quotes and estimates, appointment confirmations and reminders, arrival and job-status updates, invoices and receipts, and follow-up about work we have completed for you. We do not send recurring marketing or promotional text campaigns.

Frequency and cost. Message frequency varies and depends on your conversation with us. Message and data rates may apply, depending on your mobile carrier and plan.

How you opt out. You can cancel at any time by replying STOP to (253) 378-4331. We will send one confirmation and then stop texting that number. Reply HELP for help, or use the contact details at the end of this policy. Full details are in our Terms & Conditions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile Information and Information Sharing

This section applies to the mobile number and text-messaging consent described above.

You can stop messages at any time by replying STOP to (253) 378-4331, and reply HELP for help. Our full text messaging terms are in our Terms & Conditions.

Data Security Practices

We take reasonable administrative, technical, and physical measures to protect the information you share with us, including:

Serving this website over an encrypted HTTPS connection, so information you submit is encrypted in transit.
Keeping customer records in access-controlled, password-protected accounts, limited to the people who need them to do their job.
Using reputable third-party platforms for messaging, scheduling, and payment, and relying on their security controls rather than storing that data ourselves.
Retaining personal information only as long as it is needed, and disposing of it when it is not.

No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by law.

Your Rights and Choices

You control the information you share with us. At any time you may:

Unsubscribe from text messages — reply STOP to (253) 378-4331 and we will stop texting that number.
Unsubscribe from email — use the unsubscribe link in any email, or contact us.
Access the personal information we hold about you.
Update or correct anything that is out of date or wrong.
Delete your information, where we are not required to keep it.
Object to or restrict how we use it, and ask us not to sell or share it — we do not sell personal information.

To make any of these requests, contact us using the details at the end of this policy. We will not discriminate against you for exercising these rights, and we will respond within the time the law allows. Depending on where you live you may have additional rights under state or national privacy law, and we will honor them.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. If we make a material change to how we handle your information, we will make that clear on this page.

Support and Contact Information

Questions about this Privacy Policy, our services, or our text messaging program? Reach Premier Service Pros here:

Business name: Premier Service Pros
Phone: (253) 378-4331
Text messaging help: reply HELP to any message from us
Stop text messages: reply STOP to (253) 378-4331